Effective Date: January 1, 2026 Last Updated: August 1, 2026

Andrea Merrill Co. ("we," "us," or "our") operates andreamerrill.co and related properties including storymining.co, mineamoment.com, proximityblindnessdiagnostic.com, and applausegapaudit.com (collectively, the "Site"). This policy explains what information we collect, why we collect it, and what we do with it.

By using the Site or purchasing our services, you agree to this policy.

Who We Are

Andrea Merrill Co. Casa Grande, Arizona, United States Email: andrea@theandreamerrill.com

We provide speaker messaging, keynote writing, story development, and speaker marketing services to business professionals.

Information We Collect

Information you give us directly. Your name, email address, phone number, business name, website, mailing address, and billing information when you fill out a form, book a call, purchase a service, subscribe to our email list, or complete a diagnostic or assessment tool.

Information you share during services. Clients working with us on keynote development, story mining, or speaker positioning share professional and personal background information as part of the work. We treat this information as confidential and use it only to deliver the services you hired us for.

Payment information. We do not collect or store your full credit card number. Payments are processed by Stripe, which collects and stores your payment details under its own privacy policy, available at stripe.com/privacy. We receive only a confirmation of payment and limited transaction details.

Information collected automatically. When you visit the Site, we may collect your IP address, browser type, device type, pages viewed, time spent, and referring URL through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Deliver the services you purchased

• Process payments and send invoices

• Respond to inquiries and provide client support

• Send emails about our services, events, and content when you have opted in

• Improve the Site and our services

• Comply with legal and tax obligations

We do not sell your personal information. We do not rent or trade your information to third parties for their marketing purposes.

Who We Share Information With

We share information only with service providers who help us operate the business, and only to the extent needed to do their work. These include:

• Stripe for payment processing

• Flodesk for email delivery and list management

• Go High Level for client relationship management

• Calendly for booking calls

• Fathom for recording and transcribing client sessions with consent

• Contractors and team members bound by confidentiality agreements

We may also disclose information when required by law, to enforce our agreements, or to protect our legal rights.

Call Recording

Client sessions may be recorded and transcribed for the purpose of delivering your services. You will be notified before recording begins and may decline. Recordings and transcripts are stored securely and are not shared outside our team without your permission.

Cookies

The Site uses cookies to remember your preferences, understand how the Site is used, and measure the performance of our marketing. You can disable cookies through your browser settings, though parts of the Site may not function properly if you do.

Email Communications

If you subscribe to our email list, you will receive messages about our services, events, and content. Every email includes an unsubscribe link. You can opt out at any time, and we will honor the request promptly. We will still send transactional emails related to purchases, invoices, and active engagements.

Data Retention

We keep your information for as long as needed to deliver services, meet legal and tax requirements, and resolve disputes. Client work product and communications are retained for the duration of the engagement plus a reasonable period afterward. You may request deletion at any time, subject to our legal obligations.

Security

We use commercially reasonable safeguards to protect your information, including secured accounts, limited team access, and reputable third-party platforms. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of marketing communications

• Opt out of the sale of personal information (we do not sell it)

To make a request, email andrea@theandreamerrill.com. We will respond within the time required by applicable law.

California residents: Under the California Consumer Privacy Act, you have the rights listed above and the right not to be discriminated against for exercising them.

Residents of the EU and UK: Under the GDPR, you also have the right to object to processing, request restriction of processing, and request data portability. Our legal basis for processing is contract performance, legitimate business interest, and consent where required.

Children

The Site and our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

Third-Party Links

The Site may link to websites we do not control. We are not responsible for their content or privacy practices. Review their policies before sharing information with them.

Changes to This Policy

We may update this policy. The revised version will be posted here with a new effective date. Continued use of the Site after changes means you accept the updated policy.

Contact

Questions about this policy or your information:

Andrea Merrill Co. andrea@theandreamerrill.com [MAILING ADDRESS]

REFUND AND CANCELLATION POLICY

Stripe requires a clearly stated refund and cancellation policy for service businesses. This page also protects you in a dispute, because a policy disclosed publicly at the point of sale is far stronger evidence than a policy that lives only in the agreement.

Refund and Cancellation Policy

Effective Date: January 1, 2026

Services

Andrea Merrill Co. provides speaker messaging, keynote writing, story mining, speaker application support, brand and marketing services, and digital courses. All services are delivered virtually unless otherwise agreed in writing. All prices are in United States Dollars (USD).

Payment

Fees, payment amounts, and payment schedules are stated in your signed client agreement or invoice. Payment is due according to that schedule. Work begins once the agreement is signed and the first payment is received.

Refunds

All fees are non-refundable.

Our services are custom, professional, and delivered through dedicated working time reserved specifically for you. Once an engagement begins, that time cannot be resold or recovered. This applies to intensives, retainers, done-with-you services, live events, and digital products.

By purchasing, you acknowledge that you have read and accepted this policy.

Cancellations and Rescheduling

Scheduled sessions. You may reschedule a session with at least [24/48] hours notice. Sessions cancelled with less notice, or missed without notice, are considered delivered and are not rescheduled or credited.

Ongoing engagements. Month-to-month engagements may be cancelled with [30] days written notice to andrea@theandreamerrill.com. Fees already paid are not refunded. Fees for the notice period remain due.

Live events and workshops. Registration is non-refundable. If you cannot attend, your registration may be transferred to another person or applied to a future event of the same type within [12] months, provided you notify us at least [7] days in advance.

Digital products and courses. Access is granted immediately upon purchase. Because the full content is available at once, these purchases are non-refundable.

If We Cancel

If we are unable to deliver a service for any reason within our control, we will either reschedule at no additional cost or issue a prorated refund for the undelivered portion, at your choice.

Outcomes

We deliver professional services, not guaranteed results. We do not guarantee speaking bookings, revenue, audience response, event acceptance, or any specific business outcome. We are not a speaker bureau and do not source paid speaking opportunities.

Disputes

If you have a concern about your engagement, contact us directly at andrea@theandreamerrill.com before initiating a chargeback. We will work with you in good faith to resolve it. Chargebacks filed without first contacting us may result in immediate suspension of services.

Contact

Andrea Merrill Co. andrea@theandreamerrill.com